This notice concerns the following kinds of information:
Information on the visitors of our website.
Information about those individuals that use our services.
Information that is automatically received when you visit our website.
Our website is designed to automatically collect typical information, like your operating system, browser, and the time you have opened our site. We obtain this data in a way that does not identify people and we do not aim at identifying anyone visiting our website.
The received information is used for a single purpose of upgrading our website in terms of pages layout and content. This information (except for anonymous aggregate information) will never be accessible to third parties.
We analyze the activity on our website with the help of Google Analytics. This tool is designed to use the so-called “cookies.” Cookies are located on your computer and anonymously collect standard information about your activity on the website. All the collected data about the visitor’s behavior at the website and Internet log information is sent to Google. Thanks to this information, we can understand how the customers use the website and we can make the respective reports on the website’s activity. To learn more about cookies and the ways they can be controlled or deleted, see www.aboutcookies.org. If you wouldn’t like to be tracked by Google Analytics, check http://tools.google.com/dlpage/gaoptout.
Information collected when you use our services
When we start our cooperation, we will ask you to give some personal information so that you can make payments for our services, track your order, and receive a paper when it is completed. We can use any of your contact information that you submit to this website, including emails and phone numbers. We have to keep the data about the people who have made their requests in order to make sure we can provide our services properly. It is the main purpose your information will be used for. Additionally, it can be used for the purposes that closely relate to providing you the required services. We are going to use your email for sending you notes regarding the process of your order completion, including our comments on any issues, unread messages, if any, and information on the fulfillment of your order. You may also get the information regarding discounts, special offers, and other marketing activities, via email or telephone.
This information will never be shared in any form. It will be used exceptionally by our Customer Support Representatives and will never be accessible to a third party.
We process all the data we obtain from the order, personal control panel, and inquiry pages, using the SSL-certificate. It ensures absolute safety and confidentiality of all the transactions.
Queries or complaints
When we obtain and use personal information, we strive to meet the most stringent standards. That is why, if we receive any complaints about it, we treat them very seriously. If you think that the way we obtain or use the information is unfair or improper, you are encouraged to inform us. We would also appreciate it if you share with us your thoughts and ideas on how to improve our procedures.
This notice was intended to be short and clear. It does not explain all the details of the ways your personal information is received and used. For any further explanations, you are encouraged to send your requests to our email, and it will be our pleasure to give you more thorough information.
The order of the access to your personal details
We are open to communication and enable our customers to access their personal information that is kept on our website. If you need to check whether we stock your personal details, you can make a “subject access request” according to the Data Protection Act 1998. If we store the information about you, you will receive:
a description of it;
an explanation of why we are storing it;
information to whom it can be accessible;
a right to get a copy of this information.
If you want to get any personal information from us, we will ask you to address your written request to our Customer Support Representatives by email. If you agree to do so, we will suggest answering your request informally. Thus, we can provide you with the specific data you need during a telephone conversation. If we keep information about you and you detected certain mistakes that have to be corrected, you should get in touch with our Customer Support.